Terms and Conditions

Spotlex World - Terms and Conditions

TERMS AND CONDITIONS

  1. Account Registration
    Overview:
    The Account Registration section outlines the process, requirements, and responsibilities associated with creating and maintaining an account with Spotlex World LTD for accessing their online services, including service subscriptions, payment processing, and other client management functionalities. This section sets forth the expectations and legal obligations for both Spotlex World LTD and its clients when using the registration process.

1.1. Account Creation
To access Spotlex World LTD’s online services, users must create an account by providing certain information necessary for registration. The information provided must be accurate, complete, and up-to-date. Spotlex World LTD reserves the right to refuse or cancel account registration at its sole discretion.
Information Required:
• Personal Information: Name, email address, phone number, business name (if applicable), and billing address.
• Account Credentials: A secure username and password for account access.
• Payment Information: Credit card details or other payment methods for processing subscription and service fees.
Procedure:
• Users must complete the online registration form with accurate details.
• Upon successful submission, Spotlex World LTD may require verification of the provided information.
• Users will be notified via email once their account has been successfully created.

1.2. Account Access and Security
Once registered, users will gain access to their personal account dashboard, where they can manage their subscriptions, payments, service preferences, and more. Users are responsible for maintaining the confidentiality of their account credentials, including their password, and are fully responsible for all activities that occur under their account.
Account Security Responsibilities:
• Password Security: Users must choose a secure password and keep it confidential. Spotlex World LTD strongly recommends that users change their passwords periodically and avoid sharing their login credentials with third parties.
• Security Measures: Users should notify Spotlex World LTD immediately of any suspected unauthorized access to their account or any security breaches.
Account Use Restrictions:
• The account is for personal or business use only and should not be shared with unauthorized parties.
• Users must not engage in fraudulent activities, misuse their account, or violate any applicable laws while using Spotlex World LTD’s services.
• Spotlex World LTD reserves the right to suspend or terminate accounts if it suspects misuse or violation of the terms.

1.3. User Responsibilities
By registering for an account with Spotlex World LTD, users agree to:
• Provide Accurate Information: All details provided during registration must be truthful and accurate. Users are obligated to promptly update any information that may change, such as contact details or billing information.
• Compliance with Terms: Users agree to comply with all applicable laws, rules, and regulations regarding the use of the services provided by Spotlex World LTD.
• Use of Account for Legal Purposes: The registered account should only be used for lawful purposes, including subscription to services, making payments, and managing account settings. Users are prohibited from using their account for any unauthorized or illegal activities.
• Account Updates: Users are responsible for ensuring that their account information is up-to-date, including contact information and payment details.

1.4. Account Verification
Spotlex World LTD reserves the right to verify the identity and information provided during registration to prevent fraud and ensure compliance with its service requirements.
Verification Process:
• Spotlex World LTD may request users to provide additional information or documentation to verify their identity, such as a government-issued ID, proof of address, or business registration documents (if applicable).
• Failure to complete the verification process within a reasonable time frame may result in account suspension or cancellation.

1.5. Termination of Account Registration
Spotlex World LTD reserves the right to suspend or terminate a user’s account registration for any of the following reasons:
• Violation of Terms and Conditions: If the user fails to comply with any of the terms outlined in this agreement.
• Fraudulent Activities: If the user is found to be engaged in fraudulent or illegal activities while using the platform.
• Failure to Complete Verification: If the user fails to provide necessary information or complete verification within the specified time.
• Account Inactivity: Accounts that remain inactive for a prolonged period (typically over 12 months) may be deactivated.
Upon termination of an account, users may lose access to their subscription services and any data associated with their account. Spotlex World LTD will not be liable for any loss of access or data.

1.6. Account Data and Privacy
By creating an account, users agree that Spotlex World LTD will collect and process their personal information in accordance with the company’s Privacy Policy. This includes the collection of account details, transactional data, and communication records, which will be stored and managed securely.

Data Retention:
Spotlex World LTD will retain account data for as long as the account is active or as needed to comply with legal obligations. Once an account is terminated, users’ data may be retained for a period as specified in the Data Retention Policy.

1.7. User Consent
By completing the account registration process, users explicitly consent to the collection, processing, and use of their data in accordance with the Privacy Policy and agree to abide by the Terms and Conditions outlined herein. Users may withdraw consent at any time by contacting Spotlex World LTD and requesting account deactivation, although this may result in the termination of services and access to the platform.

1.8. Updates to Account Registration Terms
Spotlex World LTD reserves the right to modify the Account Registration process and the associated terms at any time. Users will be notified of any significant changes via email or through the website. It is the responsibility of the users to review these terms periodically to stay informed.

  1. SUBSCRIPTION TERMS
    The Subscription Terms section outlines the conditions, pricing, billing cycle, renewal, and cancellation policies for services offered by Spotlex World LTD. This section is critical for users subscribing to services such as waste management, environmental solutions, cleaning services, and other offerings provided by Spotlex World LTD through the online client management system.

2.1. Subscription Options
Spotlex World LTD offers a variety of subscription plans for its customers based on the services they wish to access. These may include one-time service subscriptions or recurring plans for ongoing services such as waste management, cleaning services, or pest control. Each subscription plan has different features, pricing structures, and terms.

Types of Subscription Plans:
• Monthly Subscription: Customers pay a fixed amount on a monthly basis for continuous service access.
• Quarterly Subscription: Customers pay every three months for uninterrupted service.
• Annual Subscription: Customers pay an upfront annual fee that covers all services for a year.
Each plan will be clearly detailed on the website or client portal, including the type of services covered, payment terms, and the duration of the subscription.

2.2. Subscription Fees
Subscription fees are determined based on the services selected by the customer. The fees for each service or subscription plan are disclosed before the user subscribes. The fees will include taxes (if applicable) and any additional charges related to the services chosen.
Payment Terms:
• Upfront Payment: Certain subscription plans, such as annual plans, may require full payment upfront before services are rendered.
• Recurring Payments: Monthly or quarterly subscriptions will be automatically charged at the start of each billing period.
• Custom Pricing: Spotlex World LTD may offer custom pricing for enterprise customers or large-scale projects, and such arrangements will be confirmed via a separate agreement.

2.3. Billing Cycle and Payment Process
The billing cycle for each subscription type is defined by the duration of the subscription selected. For instance, a monthly subscription will bill customers on a monthly basis, while an annual subscription will bill customers once per year.
Billing Cycle Details:
• Renewal: Subscriptions will automatically renew at the end of each billing cycle unless the customer opts to cancel before the renewal date. Users will receive reminders via email or notification on the client portal prior to renewal.
• Payment Methods: Payments can be made via credit/debit cards, bank transfer, or any other payment methods supported by Spotlex World LTD’s e-payment gateway.
• Invoice Generation: Spotlex World LTD will generate invoices for each subscription payment. These invoices will be available to the user through the client portal and will detail the payment amount, service period, and any applicable taxes.

2.4. Trial Period
For some services, Spotlex World LTD may offer a trial period during which users can access the services for a limited time, free of charge, or at a discounted rate. After the trial period ends, the user will be required to pay for continued access to the services.
Trial Period Details:
• Trial Duration: The length of the trial period will be specified when the user subscribes to the service.
• Post-Trial Billing: After the trial period ends, the user will automatically be charged according to the selected subscription plan, unless they cancel the subscription before the trial ends.
• Trial Limitations: During the trial period, users may have access to limited features or services, which will be specified when the trial is offered.

2.5. Subscription Modifications and Upgrades
Spotlex World LTD allows users to modify their subscription plans to better suit their changing needs. Whether upgrading to a higher plan or downgrading to a simpler plan, users can adjust their subscriptions at any time, provided they adhere to the specified terms.
Modifications Include:
• Service Additions/Upgrades: If a user decides to upgrade to a higher subscription tier, Spotlex World LTD will charge the difference in subscription fees.
• Service Reductions/Downgrades: If a user downgrades their plan, the new fees will apply starting from the next billing cycle.
• Custom Service Packages: For enterprise customers, Spotlex World LTD may provide custom solutions or plans tailored to specific business needs.

2.6. Cancellation and Refund Policy
Users may cancel their subscriptions at any time through the client portal or by contacting Spotlex World LTD’s customer support team. Subscription cancellations are subject to the following terms:
Cancellation Terms:
• Cancellation Before Renewal: If a user cancels before the next billing cycle, they will not be charged for the next period, but they will continue to receive services until the end of the current subscription period.
• Cancellation After Renewal: If a user cancels after their subscription has been renewed, they will receive services for the duration of the new billing cycle, but no refund will be issued for unused time.
• Refund Policy:
o Refunds are generally not issued for cancelled subscriptions unless required by applicable laws.
o In the event of overcharging or billing errors, users may request a refund, which will be reviewed and processed according to Spotlex World LTD’s internal procedures.
Refund Requests:
• Refunds for accidental or incorrect payments will be assessed based on Spotlex World LTD’s discretion, and the refund process may take up to 7-14 business days.

2.7. Account Suspension or Termination
Spotlex World LTD reserves the right to suspend or terminate a user’s subscription if they fail to comply with the Terms and Conditions or if payment is not received by the due date. If a subscription is suspended or terminated, the user may lose access to the subscribed services.
Suspension/Termination Conditions:
• Non-Payment: If payment is not made by the specified due date, Spotlex World LTD may suspend services and charge a reactivation fee.
• Violation of Terms: If the user engages in activities that violate the service usage policy, Spotlex World LTD may terminate the subscription with no refund.
• Fraudulent Activities: If fraudulent activity is detected, the subscription will be terminated immediately.

2.8. Service Interruptions and Modifications
Spotlex World LTD reserves the right to temporarily interrupt or modify services due to maintenance, upgrades, or unforeseen circumstances. Such interruptions will be communicated to users in advance, and services will resume as soon as possible.
Service Interruptions:
• Scheduled Maintenance: Spotlex World LTD will notify users of scheduled maintenance and the expected duration of service interruptions.
• Unforeseen Interruptions: In cases of unexpected downtime, Spotlex World LTD will notify users as soon as possible and make efforts to resolve issues promptly.

2.9. Governing Laws for Subscription Terms
These Subscription Terms will be governed by and construed in accordance with the laws of Nigeria, and any disputes arising from them will be resolved in the relevant legal courts in Nigeria.

  1. PAYMENT AND REFUND POLICY
    The Payment and Refund Policy establishes the terms and conditions surrounding payments for services provided by Spotlex World LTD, as well as the procedures for requesting refunds. This policy is essential for customers subscribing to Spotlex World’s services, including waste management, environmental solutions, cleaning, and other related services, ensuring transparency, trust, and clear communication regarding payments and refunds.

3.1. Payment Methods
Spotlex World LTD accepts various payment methods for services rendered through the online client management system. These methods are designed to offer convenience, security, and accessibility to all customers.

Accepted Payment Methods:
• Bank Transfer: Customers can pay via bank transfer to the designated Spotlex World LTD account. The bank details will be provided upon request or during the checkout process.
• Credit/Debit Cards: Payments can be made via major credit/debit cards (Visa, Mastercard, etc.) through a secure payment gateway integrated into the system.
• Mobile Payments: Spotlex World LTD may support mobile payment services (e.g., Paystack, Flutterwave) that enable users to pay directly from their mobile devices.
• E-Wallets: Payments via e-wallets such as PayPal, Google Pay, or any other payment platforms approved by Spotlex World LTD.
• Cash Payments (for local customers): In-person cash payments may be accepted at the Spotlex World LTD office, with appropriate receipts issued.
Transaction Security:
All payment transactions are securely processed using industry-standard encryption protocols, ensuring the safety and privacy of users’ financial data.

3.2. Subscription Payment
For ongoing services, users will be charged according to their chosen subscription plan. Subscriptions can be billed on a monthly, quarterly, or annual basis, depending on the service plan selected by the user.
Payment Terms:
• Upfront Payment: For annual or one-time services, customers may be required to pay the full amount upfront.
• Recurring Payments: For monthly or quarterly subscriptions, payments will be automatically billed at the start of each new billing cycle.
• Payment Due Date: Customers are responsible for ensuring timely payment of their subscription fees. Failure to pay on time may result in suspension or termination of services.
Billing Cycle:
• Monthly Billing: The customer is billed monthly, and the payment is due on the same day of each month.
• Quarterly Billing: The customer is billed every 3 months, with payments due at the beginning of each quarter.
• Annual Billing: The customer is billed once every year, and payment is due at the start of the service period.

3.3. Service Charges and Taxes
The price quoted for any service may include taxes, fees, or other charges where applicable, depending on the service type and location of the customer. All taxes and service charges will be clearly stated at the time of purchase or subscription.
Additional Fees:
• Late Payment Fees: If payment is not received by the due date, Spotlex World LTD reserves the right to charge a late payment fee.
• Reactivation Fee: In the case of service suspension due to non-payment, customers may be charged a reactivation fee before the service is restored.

3.4. Refund Policy
Spotlex World LTD understands that sometimes customers may request refunds for various reasons. This section outlines the conditions under which refunds are considered and processed.
Eligibility for Refund:
• Service Disruption: If Spotlex World LTD fails to deliver the agreed services, customers may be eligible for a refund. Service disruptions must be reported within a reasonable time frame for consideration.
• Billing Errors: If a customer is overcharged or billed incorrectly, Spotlex World LTD will investigate and issue a refund for the overpaid amount.
• Cancelled Subscription: If a customer cancels their subscription before the next billing cycle, they may receive a prorated refund for the remaining unused period.
• Non-Delivery of Service: If a service was paid for but not delivered (for example, due to scheduling conflicts or failure to meet service expectations), customers may request a refund. The refund is subject to Spotlex World LTD’s review and approval.
Non-Eligibility for Refund:
• Change of Mind: Refunds will not be issued simply because the customer changes their mind after payment is made.
• Service Usage: If a customer has used the service (even partially) during the billing period, they may not be eligible for a refund.
• Trial Periods: In cases of trial services, if the customer decides not to continue after the trial period, no refund will be issued for the trial period.
Refund Process:

  1. Request Submission: Customers must submit a refund request through the official Spotlex World LTD channels (e.g., client portal, email) within 7 days of the service issue.
  2. Investigation and Approval: The refund request will be reviewed by the Spotlex World LTD team to verify the eligibility. Spotlex World LTD may ask for additional documentation to process the request.
  3. Refund Issuance: If approved, the refund will be processed within 7-14 business days. Refunds will be made via the same payment method used for the original transaction (e.g., credit card, bank transfer).
  4. Notification: Customers will receive a notification once the refund has been processed.

3.5. Subscription Cancellations
Customers have the option to cancel their subscription before the next billing cycle, preventing further charges. However, cancellations may be subject to the following conditions:
Cancellation Terms:
• Cancellation Before Renewal: If a customer cancels before the next billing cycle, they will not be charged for the upcoming period, but they will continue to have access to services until the end of the current billing cycle.
• Cancellation After Renewal: If a customer cancels after the subscription has been renewed, they will receive services for the remainder of the subscription period, but no refund will be issued for unused time.
• Prepaid Subscriptions: For annual or other prepaid subscriptions, the customer will not be refunded for the unused period unless Spotlex World LTD fails to provide the services as agreed.

How to Cancel:
To cancel a subscription, customers should log into their client portal and follow the cancellation process. Alternatively, they can contact Spotlex World LTD’s customer support team via email or phone.

3.6. Payment Disputes
If a customer disputes a payment or believes that a transaction was unauthorized, they must notify Spotlex World LTD’s customer service team within 30 days of the disputed transaction. The customer service team will investigate the matter and provide the necessary support.
Dispute Resolution:
• Spotlex World LTD will work with the customer to resolve the payment dispute amicably.
• If a customer disputes a payment through a bank or payment provider, Spotlex World LTD will respond to the dispute request with relevant documentation.

3.7. Payment Security and Fraud Prevention
Spotlex World LTD takes the security of its customers’ payment information seriously. The company uses secure payment gateways and complies with industry standards for data protection to safeguard against fraud and unauthorized transactions.
Fraud Prevention Measures:
• Secure Payment Processing: All payments are processed through secure, encrypted payment gateways.
• Fraudulent Activity Detection: Spotlex World LTD monitors for any suspicious transactions and takes necessary action, including suspending accounts or refusing services to protect both parties.
• Account Verification: Users may be required to verify their identity or payment information in case of unusual or large transactions.

3.8. Payment Disputes and Chargebacks
If a customer initiates a chargeback or disputes a payment through their bank, Spotlex World LTD reserves the right to suspend services pending the outcome of the dispute. The company may also charge an administrative fee to cover the cost of handling the chargeback or dispute.

3.9. Governing Law for Payments and Refunds
The Payment and Refund Policy will be governed by and construed in accordance with the laws of Nigeria. Any disputes arising from payments, refunds, or transactions will be resolved in accordance with Nigerian law.

  1. SERVICE USAGE POLICY
    The Service Usage Policy governs the manner in which Spotlex World LTD’s services are utilized by its customers. This policy outlines the acceptable use of services, customer responsibilities, and the limits of what is permissible in terms of service usage. It is designed to protect the integrity of Spotlex World LTD’s services, ensure compliance with relevant laws and regulations, and promote a safe, fair, and efficient environment for all users.

4.1. Acceptable Use of Services
Customers subscribing to Spotlex World LTD services, including waste management, cleaning, environmental solutions, fumigation, equipment rentals, and other services, must use the services in accordance with the terms set forth in this policy.
Permitted Uses:
• Environmental Services: Customers may utilize Spotlex World LTD’s services for the purpose of managing waste, maintaining cleanliness, and other environmental solutions for their personal or business premises.
• Subscription to Service Plans: Customers may subscribe to various service plans such as waste collection, pest control, and cleaning for residential, commercial, or industrial purposes.
• Purchasing Equipment Rentals: Customers may rent environmental equipment or tools for a specified period in accordance with rental agreements.
• Event Space Usage: Customers may book and utilize Spotlex World LTD’s event space or co-working spaces as per the terms outlined in the booking agreement.

Prohibited Uses:
• Illegal Activities: Spotlex World LTD services cannot be used for any illegal or unlawful activities, including but not limited to activities that violate Nigerian law or international regulations.
• Harmful Practices: Customers must refrain from using services that may cause damage to the environment, infrastructure, or any third party. For instance, improper disposal of waste or misuse of rented equipment.
• Disturbing or Disruptive Behavior: Users are prohibited from engaging in any disruptive behavior, such as harassment or creating a hostile environment for other customers or Spotlex World LTD personnel.
• Inappropriate Content: Customers must not use Spotlex World LTD’s services for the distribution or promotion of any inappropriate, offensive, or harmful content, including illegal substances, hate speech, or discrimination.
• Unauthorized Access: Customers must not attempt to gain unauthorized access to Spotlex World LTD systems, networks, or data. This includes hacking, phishing, or any activity intended to compromise the integrity of the company’s operations.

4.2. Customer Responsibilities
Service Usage Guidelines:
• Compliance with Law: Customers are responsible for complying with all applicable laws and regulations in their use of services. This includes following local environmental regulations, waste management laws, and safety protocols.
• Use of Services in Good Faith: Customers are expected to use the services provided by Spotlex World LTD in a manner that is respectful, responsible, and in line with the company’s core values of cooperation, authenticity, respect, and ethics.
• Service Consumption Limits: Customers should be aware of any limits or quotas associated with their subscription, such as the maximum volume of waste to be collected, the duration of cleaning services, or the hours of usage for event spaces.
• Maintenance of Service Areas: Customers must ensure that the areas where services are being provided (such as the site of waste management or cleaning) are accessible and prepared in accordance with any guidelines provided by Spotlex World LTD.
Responsibility for Provided Information:
• Customers must provide accurate and truthful information when registering for services, including billing details, location, and service preferences. Any incorrect or misleading information may result in suspension or termination of services.
• It is the customer’s responsibility to promptly inform Spotlex World LTD of any changes to their service requirements, contact details, or payment information.

4.3. Restrictions on Service Use
Spotlex World LTD reserves the right to place restrictions or suspend services if a customer violates any terms of this policy. The company also retains the right to limit service usage in cases of excessive consumption or abuse of service provisions.
Service Suspension:
• Non-Payment: If a customer fails to pay for services in accordance with the payment terms, Spotlex World LTD reserves the right to suspend services until the outstanding balance is settled.
• Violations of Policy: If a customer uses services inappropriately or engages in illegal or disruptive behavior, Spotlex World LTD may suspend or terminate their access to services without prior notice.
• Overuse of Services: In cases where a customer exceeds the allocated service usage (e.g., waste volume limits, cleaning time), Spotlex World LTD may impose additional charges or suspend the service until the excess usage is addressed.
Disruptions or Damages:
• Customers are responsible for ensuring the safety and proper handling of any equipment or services provided. In case of damage, loss, or disruption caused by the customer (e.g., equipment failure due to misuse or environmental damage caused by improper waste handling), Spotlex World LTD may charge for repairs, replacements, or service restoration.

4.4. Service Modifications
Spotlex World LTD may, at its discretion, modify or change the services provided to customers, including service offerings, pricing, schedules, and availability.
Service Enhancements:
• Spotlex World LTD reserves the right to upgrade or improve the quality of services or introduce new services. Customers will be notified of any such modifications, and these will be incorporated into the terms of service.
Service Discontinuation:
• In rare cases, Spotlex World LTD may discontinue or suspend certain services due to technical, legal, or operational reasons. If a service is discontinued, customers will be notified, and efforts will be made to offer suitable alternatives.

4.5. Service Access and Availability
While Spotlex World LTD strives to provide uninterrupted access to services, there may be instances of downtime or limited availability due to system maintenance, upgrades, or external factors.
Service Availability:
• Planned Downtime: Spotlex World LTD will inform customers of any planned downtime for system maintenance or upgrades that may temporarily affect service availability.
• Unplanned Outages: In the case of unexpected system outages or service disruptions, Spotlex World LTD will work to resolve the issue as quickly as possible and notify customers of the progress.
Service Access Hours:
• Spotlex World LTD’s services will be available during specified hours based on the subscription plan selected by the customer. Customers are encouraged to review the service availability times before engaging in service requests.

4.6. Liability and Limitation of Service Usage
Spotlex World LTD is committed to delivering quality services; however, the company’s liability is limited in terms of service outcomes.
Limitation of Liability:
• Spotlex World LTD is not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of its services, including loss of data, business interruptions, or financial losses.
• The company’s liability is limited to the refund or credit of fees paid for the service in question, as deemed appropriate under the applicable refund policy.

4.7. Termination of Service Use
Spotlex World LTD reserves the right to terminate a customer’s use of services if the customer fails to comply with any of the provisions outlined in the Service Usage Policy. This termination may be immediate, or Spotlex World LTD may provide a grace period for resolution, depending on the severity of the violation.

4.8. Customer Feedback and Dispute Resolution
Spotlex World LTD encourages feedback and suggestions from its customers to improve service offerings. Customers experiencing issues with the service are encouraged to contact Spotlex World LTD’s customer support team for assistance.
Dispute Resolution:
• Any disputes related to service usage should be raised with the customer support team and resolved in accordance with Spotlex World LTD’s dispute resolution procedures. This may include mediation or escalation to senior management if necessary.

  1. INTELLECTUAL PROPERTY POLICY
    The Intellectual Property Policy governs the ownership, usage, and protection of intellectual property (IP) associated with the services provided by Spotlex World LTD. This policy applies to all materials, software, technologies, and content developed, created, or provided by Spotlex World LTD in the course of offering its services. It is designed to safeguard the company’s intellectual property rights and to clarify how clients and users can legally interact with these materials.

5.1. Ownership of Intellectual Property
Spotlex World LTD retains full ownership of all intellectual property created, developed, or utilized in providing its services. This includes, but is not limited to, any software, databases, designs, processes, trademarks, logos, marketing materials, service protocols, and methodologies that Spotlex World LTD creates or provides to its clients.

Protected Intellectual Property:
• Software & Systems: Any software or systems developed by Spotlex World LTD for internal operations or customer usage (e.g., client management systems, environmental solutions software, etc.) is owned exclusively by Spotlex World LTD.
• Branding & Logos: All logos, trademarks, and brand elements used by Spotlex World LTD, including any customized content or digital assets, are protected under copyright and trademark laws.
• Service Content: The content related to Spotlex World LTD’s services, including service manuals, promotional material, reports, and training documents, is the intellectual property of Spotlex World LTD.
• Custom Solutions: Any customized software, platforms, or technological solutions developed for a client specifically, while the client may have access to the solution during the service contract, the intellectual property rights of the solution remain with Spotlex World LTD unless explicitly agreed otherwise in writing.

5.2. Usage Rights
Customers who subscribe to or use services provided by Spotlex World LTD are granted a limited, non-exclusive, non-transferable, and revocable right to use the intellectual property delivered as part of the services, subject to the terms and conditions of their service agreement.
Permitted Uses:
• Client Management Systems: Clients are granted the right to use the client management systems, e-payment gateway, and other software solutions created by Spotlex World LTD, solely for the purpose of managing their account or operations as per the subscription agreement.
• Content & Reports: Clients may use reports, documents, and training materials provided by Spotlex World LTD within the context of the specific service they have subscribed to (e.g., training manuals or operational reports for their internal use).
• Marketing Materials: Clients may use Spotlex World LTD’s branding materials, but only as authorized for promotion of their use of Spotlex World LTD’s services, subject to approval by Spotlex World LTD.
Prohibited Uses:
• Unauthorized Copying or Distribution: Clients may not copy, distribute, sublicense, or otherwise use the intellectual property beyond the scope of the service agreement. For example, copying or selling Spotlex World LTD’s proprietary software to third parties is strictly prohibited.
• Reverse Engineering or Modifying Software: Clients may not attempt to reverse engineer, decompile, or modify the software or systems provided by Spotlex World LTD in any way, except as permitted by law.
• Use of IP Beyond the Contract Period: Any use of Spotlex World LTD’s intellectual property after the expiration or termination of the service agreement is prohibited unless explicitly authorized in writing.

5.3. Client-Generated Intellectual Property
Any intellectual property that a client creates or develops while using Spotlex World LTD’s services will be owned by the client. However, Spotlex World LTD will have a non-exclusive, perpetual, royalty-free right to use, modify, or incorporate such client-generated intellectual property into its services or future solutions for the benefit of Spotlex World LTD and other clients, subject to the confidentiality and non-disclosure terms of the service agreement.
Client Responsibilities:
• Ownership of Customer Data: The customer retains ownership of all customer data they provide to Spotlex World LTD during the provision of services. This includes any environmental data, service records, or proprietary business information.
• Grant of Limited License: By providing intellectual property or data to Spotlex World LTD, the customer grants Spotlex World LTD a limited, non-exclusive license to use that intellectual property to fulfill the terms of the service agreement.

5.4. Protection of Intellectual Property
Spotlex World LTD takes the protection of its intellectual property very seriously and employs a combination of legal protections, security measures, and operational procedures to safeguard its IP.

Legal Protections:
• Copyrights: Spotlex World LTD’s intellectual property, including software, branding, and content, is protected under applicable copyright laws. Unauthorized use, reproduction, or distribution of these materials is prohibited.
• Trademarks: Spotlex World LTD’s logos, names, and other distinguishing marks are registered trademarks and protected under trademark law. Unauthorized use of these marks can lead to legal action.
• Patents & Trade Secrets: Any proprietary technologies, algorithms, or business processes developed by Spotlex World LTD that are not publicly available are protected as trade secrets. Spotlex World LTD may also apply for patents to protect unique inventions.
Security Measures:
• Encryption: Spotlex World LTD ensures that all sensitive intellectual property stored or transmitted digitally, such as software codes or proprietary documents, is encrypted and protected by firewalls and secure connections.
• Access Controls: Only authorized personnel within Spotlex World LTD have access to the proprietary intellectual property. Access is restricted through user permissions and secure login systems.
• Monitoring & Detection: Spotlex World LTD monitors its systems for any unauthorized access or attempts to breach its intellectual property security.

5.5. Enforcement of Intellectual Property Rights
Spotlex World LTD actively enforces its intellectual property rights and will take appropriate legal action against any individual or organization that infringes on its intellectual property. This includes but is not limited to initiating civil lawsuits, seeking financial damages, and pursuing any available legal remedies.
Actions for Infringement:
• Cease-and-Desist Orders: Spotlex World LTD may issue cease-and-desist letters to individuals or organizations that violate its intellectual property rights.
• Legal Action: Spotlex World LTD may pursue legal action in civil court to enforce its rights and seek compensation for any damages caused by IP infringement.
• Termination of Service: In cases of IP infringement or abuse, Spotlex World LTD reserves the right to terminate or suspend the offending client’s access to services.

5.6. Licensing of IP
In certain cases, Spotlex World LTD may enter into separate agreements with customers or third parties to license its intellectual property for use in specific applications, services, or markets. Such licensing agreements will be clearly defined, including any associated fees, terms, and conditions for usage.
Licensing Agreement Terms:
• License Grant: The licensing agreement will specify the scope of use, duration, and territorial limits for the intellectual property.
• License Fees: Any licensing fees or royalties due to Spotlex World LTD will be clearly outlined in the agreement.
• Restrictions on License: The license will specify any restrictions on the use of the intellectual property, such as prohibitions on sublicensing, resale, or modification.

5.7. Termination of Intellectual Property Rights
The rights granted to customers to use Spotlex World LTD’s intellectual property are subject to termination if the customer violates the terms of this Intellectual Property Policy or any associated service agreement. Upon termination, the customer must cease using the intellectual property, return any materials or copies of proprietary content, and destroy any remaining copies.
Reasons for Termination:
• Violation of Terms: If a customer violates any of the terms of this policy, Spotlex World LTD may terminate the customer’s right to use its intellectual property.
• Service Termination: Upon the conclusion or termination of the service agreement, the customer’s license to use Spotlex World LTD’s intellectual property also terminates.

  1. SYSTEM DOWNTIME POLICY
    The System Downtime Policy outlines the expectations and procedures regarding the availability of Spotlex World LTD’s services, including how system downtime is managed, communicated, and mitigated. This policy ensures that customers are informed about scheduled maintenance, unplanned outages, and how the company handles such situations to minimize disruptions to its services.

6.1. Definition of System Downtime
System downtime refers to periods when the online platforms, services, or applications provided by Spotlex World LTD are unavailable, unresponsive, or experiencing interruptions in functionality due to either planned maintenance or unforeseen technical issues. This downtime can occur as a result of server issues, network problems, software bugs, or other technical failures.

6.2. Scheduled Downtime (Planned Maintenance)
Scheduled downtime is prearranged and communicated in advance. Spotlex World LTD conducts regular system maintenance to ensure that its services remain secure, up-to-date, and performant.
Notification of Scheduled Downtime:
• Spotlex World LTD will provide at least 48 hours’ notice to customers of any planned maintenance that will result in service downtime.
• Notifications will be sent via email, SMS, or in-platform alerts, as applicable, informing customers of the scheduled date, time, and expected duration of the downtime.
• Scheduled maintenance will typically occur during off-peak hours to minimize disruption to client operations, but may vary depending on the nature of the update or maintenance task.
Maintenance Scope:
• Software updates and patches
• Security enhancements and vulnerability fixes
• Performance improvements
• Data backups and recovery testing
Impact on Services:
• During scheduled maintenance, customers may experience temporary service unavailability or limited functionality of certain features.
• Spotlex World LTD will make every effort to minimize downtime and restore services as quickly as possible.

6.3. Unplanned Downtime (Unexpected Outages)
Unplanned downtime occurs when unexpected issues arise that impact the functionality or availability of services. These issues could stem from hardware malfunctions, network outages, cyberattacks, or other unforeseen circumstances that cause service disruptions.
Response to Unplanned Downtime:
• Spotlex World LTD will immediately begin troubleshooting and work to resolve the issue as quickly as possible.
• Customers will be notified of the situation through email, SMS, or through the service platform, with updates on the progress of the issue resolution.
• The company will provide an estimated timeline for when services are expected to be fully restored. This may change depending on the complexity of the issue.
• Spotlex World LTD will investigate the root cause of the downtime and take necessary steps to prevent similar issues in the future.
Compensation for Unplanned Downtime:
In the event of extended unplanned downtime, Spotlex World LTD may consider compensating affected clients based on the following criteria:
• Duration of Downtime: If the downtime exceeds a certain threshold (e.g., 4 hours or more), Spotlex World LTD will evaluate whether any form of compensation or service credits are warranted.
• Service Impact: If downtime significantly disrupts critical business operations, compensation may be provided in the form of service extensions or discounts.
Mitigation Measures:
• Spotlex World LTD ensures high availability by using redundant systems and backup solutions to minimize the risk of service downtime.
• In the event of major service disruptions, the company may temporarily switch to backup systems or infrastructure to restore services as quickly as possible.

6.4. Customer Responsibilities During Downtime
While Spotlex World LTD makes every effort to minimize downtime, customers also have certain responsibilities during service disruptions:
• Monitoring Service Status: Customers are encouraged to monitor official channels for updates, including email notifications, the Spotlex World LTD website, and the platform itself.
• Critical Service Needs: Customers should assess the importance of the affected services and inform Spotlex World LTD of any urgent requirements during downtime.
• Backup and Data Preservation: Customers should regularly back up any critical data stored on Spotlex World LTD’s platform to prevent potential loss during unexpected downtime.
• Access to Support: If customers need assistance during downtime, they should contact Spotlex World LTD’s support team through the provided communication channels (e.g., customer support hotline, email, or support tickets).

6.5. Communication During Downtime
Effective communication is a cornerstone of Spotlex World LTD’s System Downtime Policy. Customers will be informed of both scheduled and unscheduled downtime events through multiple channels.
Communication Procedures:

  1. Pre-Downtime Notifications (Scheduled Downtime):
    o At least 48 hours notice for planned maintenance or upgrades that will affect service availability.
    o Notifications sent via email, SMS, or in-platform alerts.
    o A clear description of the nature of the maintenance and the expected impact on services.
  2. In-Event Notifications (Unplanned Downtime):
    o Real-time notifications will be sent as soon as unplanned downtime is detected.
    o An update will be provided within 30 minutes of the incident being detected, outlining the issue, the expected resolution time, and ongoing efforts to restore services.
    o Spotlex World LTD will send progress reports to clients until the issue is resolved and services are restored.
  3. Post-Downtime Communication:
    o After the downtime has been resolved, a final notification will be sent to inform clients that services are fully restored.
    o A detailed report on the cause of the downtime, the actions taken, and steps to prevent future occurrences will be provided, as applicable.
    o If any compensation is due to the client, this will be communicated during this phase.

6.6. Service Level Agreement (SLA) for Downtime
Spotlex World LTD aims to maintain high levels of service uptime, typically targeting an uptime rate of 99.9% per month. This SLA sets out the maximum acceptable downtime and outlines any remedies provided to customers if downtime exceeds the agreed-upon threshold.
Uptime Guarantee:
• Spotlex World LTD guarantees a minimum service uptime of 99.9% per calendar month, excluding scheduled maintenance.
• If uptime falls below this threshold due to unplanned downtime, Spotlex World LTD may offer compensation in the form of service credits, depending on the severity and duration of the downtime.
Exceptions to SLA:
• Scheduled maintenance that has been pre-communicated to customers.
• Downtime caused by factors outside the control of Spotlex World LTD (e.g., internet service provider issues, client-side problems, natural disasters, etc.).
• Force majeure events such as fire, flood, strikes, war, or other events beyond the control of the company.

6.7. System Downtime Prevention
To minimize the impact of downtime, Spotlex World LTD has implemented various strategies to improve the reliability and stability of its systems:
• Redundant Systems and Failover Protection: Multiple backup systems and failover solutions are in place to ensure service continuity if one system experiences issues.
• Regular Maintenance: Scheduled maintenance is conducted to ensure that the platform’s infrastructure remains up-to-date, secure, and optimized for performance.
• Security Measures: Proactive security monitoring helps prevent downtime caused by security threats or cyberattacks, and immediate action is taken if an incident occurs.
• Disaster Recovery Plans: Spotlex World LTD has a disaster recovery plan in place to restore services quickly in the event of an unforeseen issue, ensuring minimal downtime and business disruption.

  1. TERMINATION OF SERVICES
    The Termination of Services policy governs the conditions under which Spotlex World LTD may terminate its services to customers or a customer may choose to terminate their services with Spotlex World LTD. This policy ensures both parties understand the terms under which service agreements may be ended and the process involved in each scenario.

7.1. Customer-Initiated Termination
Customers may choose to terminate their services with Spotlex World LTD at any time, subject to the following conditions:
7.1.1. Termination Process:
• Customers wishing to terminate their services should provide written notice via email, official letter, or through the customer support platform. The notice must include their reason for termination, service(s) to be terminated, and any outstanding matters.
• The notice period for termination is 30 days from the date of submission unless otherwise agreed upon in the service contract.
• Spotlex World LTD will acknowledge the termination request and confirm the details, including any outstanding fees, data transfer requirements, or other relevant actions needed before the termination is finalized.

7.1.2. Termination Charges:
• Customers who terminate the agreement prior to the end of the contracted period or before a service has been fully rendered may be subject to early termination fees as outlined in the service agreement.
• For subscription-based services, customers are liable for the full monthly/quarterly/annual payment until the effective termination date.
• The termination fee (if applicable) will be outlined in the signed agreement and calculated based on the remaining duration of the contract.
7.1.3. Data and Account Closure:
• Upon termination, Spotlex World LTD will ensure that all customer data is either securely transferred to the customer (if applicable) or deleted from the system according to the agreed-upon data retention and deletion policy.
• Spotlex World LTD will provide the customer with all necessary instructions for backing up and migrating their data if needed, at least 7 days before the termination date.
• After the termination date, Spotlex World LTD will deactivate all accounts, subscriptions, and services associated with the customer.
7.1.4. Service Refunds:
• Refunds for unused services may be considered in cases where payment has been made in advance for services not yet provided. The refund will be calculated on a pro-rata basis and deducted for any applicable early termination charges.
• Refunds will not be provided for services that have already been fully or partially rendered.

7.2. Spotlex World LTD-Initiated Termination
Spotlex World LTD reserves the right to terminate services to a customer if the customer violates the terms and conditions of their agreement, engages in unlawful activity, or fails to fulfill their payment obligations. The company will initiate service termination under the following circumstances:
7.2.1. Non-Payment or Payment Default:
• If a customer fails to make payments on time or defaults on agreed-upon payment terms, Spotlex World LTD will provide a grace period (usually 7-14 days) from the due date to rectify the payment.
• If payment is not made within the grace period, Spotlex World LTD reserves the right to suspend or terminate the service, after giving a final notice to the customer.
• The customer will be held responsible for any unpaid amounts, including late fees, and may face service reinstatement charges if the service is terminated due to non-payment.
7.2.2. Violation of Terms and Conditions:
• Spotlex World LTD may terminate services if the customer engages in actions that violate the terms of service or the Code of Conduct outlined in the agreement, including but not limited to:
o Misuse of services
o Unauthorized access to systems
o Involvement in fraudulent or illegal activities
o Violation of intellectual property rights or data privacy policies
• In such cases, Spotlex World LTD will issue a written warning to the customer, and if the violation persists, the services will be terminated.
7.2.3. Security Breach or Risk to System Integrity:
• If a customer’s actions (e.g., uploading harmful content, compromising system security, or infecting Spotlex World LTD’s platform with malware) pose a threat to the security, integrity, or performance of the Spotlex World LTD systems or other customers, Spotlex World LTD may immediately suspend or terminate the service.
• Spotlex World LTD reserves the right to take immediate action to protect its systems and data from potential threats without prior notice.
7.2.4. Legal or Regulatory Compliance:
• If Spotlex World LTD is required to terminate services due to legal, regulatory, or compliance obligations, the company will notify the customer and ensure that termination is carried out in accordance with applicable laws and regulations.
• This may include cases where the customer’s activities are in violation of local or international laws, industry regulations, or governmental orders.

7.3. Termination Due to Force Majeure
A Force Majeure event refers to any circumstance beyond the reasonable control of Spotlex World LTD that prevents the performance of services. These events may include natural disasters, wars, government actions, pandemics, or other extraordinary situations. In such cases, Spotlex World LTD may temporarily suspend or terminate services without liability.
7.3.1. Conditions for Force Majeure Termination:
• If Spotlex World LTD is unable to provide services for more than 30 consecutive days due to Force Majeure, the company may opt to terminate the agreement without further obligation to the customer.
• Customers will be notified promptly in the event of Force Majeure and provided with the necessary details of the situation.
7.3.2. Liability in Force Majeure Events:
• Spotlex World LTD will not be liable for any losses, damages, or failure to perform services due to Force Majeure events.
• Customers are encouraged to make contingency plans for critical operations during prolonged service disruptions caused by Force Majeure.

7.4. Effects of Service Termination
Upon termination of services, whether initiated by the customer or Spotlex World LTD, the following will occur:
7.4.1. Access to Services:
• All access to services, including customer accounts, data, and any online tools or resources, will be suspended or deactivated on the termination date. Customers will no longer have access to any premium or subscription-based features.
• Any ongoing projects or services will be discontinued, and no further service obligations will exist between Spotlex World LTD and the customer.
7.4.2. Final Billing:
• A final invoice will be issued to the customer, covering any outstanding charges or fees, including charges for services rendered before the termination date.
• Customers must settle any outstanding amounts within the timeframe specified on the final invoice.
7.4.3. Data Transfer and Deletion:
• Spotlex World LTD will assist the customer in transferring their data to another platform or service provider if requested, subject to the terms of the service agreement.
• If the customer does not request data transfer, Spotlex World LTD will delete all personal and customer data in accordance with the company’s Data Retention and Deletion Policy.
7.4.4. No Further Liability:
• Following termination, neither Spotlex World LTD nor the customer will have any further obligations or liabilities to the other party, except for any remaining financial obligations that were accrued before termination.

7.5. Dispute Resolution in Case of Termination
In the event of a dispute related to the termination of services, both Spotlex World LTD and the customer agree to resolve the matter in the following manner:
7.5.1. Mediation or Arbitration:
• Any disputes related to the termination of services should first be attempted to be resolved through informal mediation.
• If mediation fails, the parties agree to submit to binding arbitration under the rules of the applicable jurisdiction.
7.5.2. Jurisdiction:
• Disputes arising from the termination of services will be subject to the jurisdiction of the courts in the location where Spotlex World LTD operates, unless otherwise agreed upon.

  1. SUPPORT AND COMPLAINT POLICY
    The Support and Complaint Policy defines how Spotlex World LTD handles customer inquiries, support requests, and complaints. This policy ensures that customers receive timely assistance and that any issues or grievances are addressed effectively, contributing to a high level of customer satisfaction and loyalty. It outlines the procedures for customers to seek help, report issues, and provide feedback about the services provided.

8.1. Support Services
8.1.1. Availability of Support:
• Spotlex World LTD offers 24/7 customer support to ensure that clients can access assistance at any time.
• Support services are available through various channels including:
o Email support at support@spotlexworld.com
o Phone support at the customer service hotline: +234 803 209 7795
o Live Chat support on the company website (www.spotlexworld.com) during business hours.
o Customer Support Portal where customers can log tickets and track the status of their support requests.
8.1.2. Types of Support Provided:
Spotlex World LTD provides the following support services to its customers:
• Technical Support: Assistance with issues related to Spotlex World LTD’s services or products, including system errors, service disruptions, or difficulties encountered with service features.
• Account Support: Help with managing and accessing customer accounts, password recovery, or resolving issues related to subscriptions and billing.
• General Inquiries: Support related to general service information, service availability, and product offerings.
• Emergency Support: For critical service interruptions or system outages, Spotlex World LTD provides priority support and aims to resolve issues within the shortest possible time.
8.1.3. Response Time:
• Spotlex World LTD aims to acknowledge all support requests within 1 business day.
• Critical issues will be prioritized, and customers will receive an initial response within 1-2 hours of reporting the issue.
• Non-urgent inquiries will be addressed within 2-3 business days.

8.2. Complaint Resolution Process
Spotlex World LTD values customer feedback and aims to resolve complaints swiftly and fairly. The company is committed to providing a transparent and accessible process for customers to raise complaints about its services, products, or any aspect of its operations.
8.2.1. Submitting a Complaint:
Customers who wish to file a complaint may do so using the following methods:
• Email: Send the complaint to the official customer support email address support@spotlexworld.com, providing detailed information about the issue.
• Phone: Call the customer service hotline (+234 803 209 7795) to speak directly with a customer service representative.
• Online Support Portal: Submit complaints via the company’s online support portal, where they can track the status of the complaint.
• Physical Letter: Customers may submit a formal written complaint to Spotlex World LTD at their official office address: 1 Dagwom Du Way, Fwavwei, Rayfield, Jos, Plateau State, Nigeria.
8.2.2. Complaint Information:
When submitting a complaint, customers are advised to provide the following details to ensure a quick resolution:
• Customer Name and Account Number (if applicable)
• A detailed description of the complaint or issue
• The date and time the issue occurred (if relevant)
• Any relevant screenshots or documentation supporting the complaint
• Preferred resolution or outcome (optional)
8.2.3. Acknowledgment of Complaints:
Upon receiving a complaint, Spotlex World LTD will acknowledge receipt within 1 business day. A case number or reference number will be issued to the customer for tracking the complaint.
8.2.4. Investigation and Resolution:
• Spotlex World LTD will begin investigating the complaint as soon as possible. Depending on the complexity of the issue, this may take from 2 to 5 business days to resolve.
• The company will keep the customer informed throughout the investigation process and provide updates as necessary.
• If a complaint is resolved, the customer will be informed of the resolution and any actions taken. If the complaint requires further escalation or a more complex solution, the customer will be notified accordingly.
8.2.5. Complaint Escalation:
• If a customer is not satisfied with the resolution or handling of the complaint, they may request to escalate the matter to a higher authority within Spotlex World LTD.
• An escalation request can be made by contacting a Customer Relations Manager via the official complaint channels. The company will assign a senior representative to review the issue.
• Escalated complaints will be given priority, and a resolution will be provided within 5-7 business days.
8.2.6. Resolution Outcome:
Once the complaint has been resolved, Spotlex World LTD will communicate the final resolution to the customer. If the complaint was upheld, the company may offer one or more of the following remedies:
• Refunds: For cases where services were not delivered as expected or the customer was overcharged, Spotlex World LTD may offer a partial or full refund, depending on the circumstances.
• Service Adjustment or Compensation: In cases of service dissatisfaction, Spotlex World LTD may offer to adjust services to meet the customer’s expectations, extend service durations, or provide complimentary service as a goodwill gesture.
• Apology: In cases where the complaint resulted from a service failure on the company’s part, a formal apology may be issued to the customer.

8.3. Continuous Improvement and Feedback
8.3.1. Customer Feedback:
Spotlex World LTD encourages its customers to provide feedback regarding the quality of customer support and service received. This can be done after a complaint is resolved or at any time during the customer support interaction.
• Surveys: Spotlex World LTD may send surveys or feedback requests to customers following the closure of a support ticket or resolution of a complaint. These surveys help improve customer service processes.
• Direct Feedback: Customers can also provide direct feedback to the company by emailing feedback@spotlexworld.com or through the online feedback portal.
8.3.2. Action Based on Feedback:
• Spotlex World LTD takes customer feedback seriously and uses it to continuously improve service delivery, enhance the customer support experience, and identify any recurring issues that need addressing.
• The company commits to reviewing customer complaints periodically to identify patterns, evaluate service quality, and implement necessary changes.

8.4. Support Limitations
While Spotlex World LTD strives to provide excellent customer service, there are certain limitations to the support services offered:
• Support will not be provided for services or issues outside of Spotlex World LTD’s scope of work or contractual obligations.
• Support services are available in accordance with the operational hours and resources available, and may be limited during holidays, peak times, or unforeseen circumstances.
• Spotlex World LTD may charge additional fees for extensive support services beyond the regular scope (e.g., troubleshooting, recovery from data corruption, etc.).

  1. UPDATES TO TERMS AND POLICIES
    The Updates to Terms and Policies section outlines how Spotlex World LTD will manage and communicate any modifications, changes, or additions to its Terms and Conditions, Privacy Policies, and other related documents. This ensures that all clients and users are informed about any updates that may affect their rights, obligations, or usage of the services provided by Spotlex World LTD.

9.1. Right to Modify Terms and Policies
Spotlex World LTD reserves the right to modify, amend, or update the Terms and Conditions, Privacy Policies, and any other applicable documents at any time. These changes may be made for a variety of reasons, including but not limited to:
• Compliance with legal or regulatory requirements.
• Changes in business practices or operational procedures.
• Improvement of services and customer experience.
• New technology developments or security updates.
Any updates made to the terms, policies, or agreements will be implemented at the sole discretion of Spotlex World LTD and will take effect immediately upon posting.

9.2. Notification of Updates
Spotlex World LTD is committed to keeping its clients informed about any updates or modifications to its terms and policies. When such changes are made, the company will take reasonable steps to notify customers in the following ways:

  1. Website Notification: All updates to the Terms and Policies will be posted on Spotlex World LTD’s official website (www.spotlexworld.com), where they will be accessible to all users. A prominent notification may be placed on the homepage, alerting users to the changes.
  2. Email Notification: Registered clients and users may receive an email notification regarding the updated terms, especially if the changes are significant and impact the way services are provided or used. This will be sent to the email address provided during account registration.
  3. Dashboard/Account Notification: Customers logged into their accounts on the Spotlex World LTD portal may receive an in-app notification or message indicating that the terms have been updated.
  4. Social Media Channels: In some cases, Spotlex World LTD may also post notices on its official social media platforms to inform customers about the updates, especially for significant changes.
    The date of the most recent update will be clearly stated at the top of the revised terms or policy document. Clients and users are encouraged to review the updated documents regularly to stay informed about the latest terms, conditions, and policies.

9.3. Acceptance of Updated Terms
By continuing to use Spotlex World LTD’s services after an update to the Terms and Conditions or Privacy Policies, clients and users agree to the updated versions. If a user does not agree to the changes, they may choose to stop using the services or discontinue their subscription, as applicable.
9.3.1. Automatic Acceptance:
Changes to the terms will become effective as soon as they are posted on the website or notified to users. Users’ continued use of the services will be considered as acceptance of the updated terms and policies.

9.3.2. Opt-out Process:
If the user does not agree with the updated terms, they must notify Spotlex World LTD within 7 days of the update, detailing their concerns. Depending on the issue, Spotlex World LTD may provide a resolution or allow the user to cancel the service.

9.4. Transparency and Accessibility
Spotlex World LTD strives for transparency in its operations, ensuring that its clients understand the terms and policies that govern their interactions with the company. The company will maintain the updated versions of all documents in a manner that makes them easily accessible to users, ensuring they can review or download them at any time.

9.5. Policy Change Limitations
While Spotlex World LTD reserves the right to update its terms and policies at any time, certain provisions related to customer obligations and payments may not be applied retroactively without the customer’s consent. These provisions will only apply to future services or transactions once the updated terms are accepted.
For example:
• Changes to service fees or subscription models will apply only after the customer has agreed to the updated terms.
• Any amendments that may affect the customer’s ongoing contract or subscription will be clearly communicated, and the customer will be given the option to accept or terminate the agreement under the previous terms.

9.6. Legal Compliance
All updates to the Terms and Conditions and Privacy Policies will be made in compliance with applicable laws and regulations, including but not limited to:
• Data protection laws, such as the General Data Protection Regulation (GDPR) or local data protection laws in Nigeria.
• Consumer protection laws, which ensure that customers are informed of their rights.
• Regulations specific to the industry, which may require certain service provisions or terms to be updated periodically.

9.7. Impact of Not Reviewing Updated Terms
Failure to review the updated Terms and Policies is the responsibility of the customer. Spotlex World LTD will not be liable for any misunderstandings or disputes arising from a customer’s failure to review the latest terms. By continuing to use the services, the customer accepts all updates and modifications.

  1. GOVERNING LAW
    The Governing Law section defines the legal framework and jurisdiction under which any disputes, claims, or legal actions related to the terms, policies, and agreements between Spotlex World LTD and its clients will be resolved. This section ensures that both parties have a clear understanding of the legal system that applies in case of disagreements and provides clarity on the venue where legal matters will be adjudicated.

10.1. Governing Law
The terms, conditions, and policies of this agreement, as well as any disputes arising from or related to the use of Spotlex World LTD’s services, shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The applicable laws shall include, but are not limited to:
• Contract Law within Nigeria’s legal framework.
• Data Protection Laws (including Nigeria’s Data Protection Regulation (NDPR), if applicable).
• Intellectual Property Laws and other applicable national regulations governing online businesses and services.

10.2. Jurisdiction
Any legal action or proceeding arising under or in connection with these terms, policies, or services, including but not limited to disputes over interpretation or enforcement, shall be brought exclusively before the courts of competent jurisdiction located in Plateau State, Nigeria. By using the services of Spotlex World LTD, the client consents to the exclusive jurisdiction and venue of such courts for the resolution of any disputes.

10.3. Alternative Dispute Resolution
In the event of a dispute, Spotlex World LTD encourages amicable resolution through negotiation. If a resolution cannot be reached through informal communication, the parties may agree to proceed with Alternative Dispute Resolution (ADR) methods, such as mediation or arbitration, before resorting to court proceedings. The Nigeria Arbitration and Conciliation Act will govern the arbitration process.

  1. Mediation: Both parties may agree to appoint a mediator to facilitate a resolution of the dispute.
  2. Arbitration: If mediation does not result in a resolution, arbitration will be conducted in accordance with the rules of the Nigerian Arbitration and Conciliation Act.
    Any arbitration will take place in Jos, Plateau State, unless both parties agree otherwise.

10.4. Dispute Resolution Process

  1. Initial Negotiation: In case of a dispute, the client or Spotlex World LTD shall first attempt to resolve the matter through good-faith negotiation.
  2. Mediation: If the dispute cannot be resolved within 30 days of negotiation, the parties may proceed to mediation.
  3. Arbitration: If the dispute remains unresolved after mediation, the matter will be referred to binding arbitration, the outcome of which will be final and enforceable under Nigerian law.

10.5. Compliance with Laws
Both Spotlex World LTD and the client agree to comply with all applicable laws, regulations, and legal requirements in force in Nigeria, and any other jurisdiction in which they operate or conduct business. This includes, but is not limited to, laws related to consumer protection, privacy and data security, intellectual property, and online transactions.

10.6. Limitation of Liability
The liability of Spotlex World LTD, as governed by Nigerian law, shall be limited in accordance with the applicable laws. Spotlex World LTD will not be held liable for any indirect, consequential, or punitive damages arising from the use or misuse of its services or any issues related to the services provided.

10.7. Legal Enforceability
If any provision of the agreement is found to be illegal, invalid, or unenforceable under the laws of Nigeria, such provision shall be deemed severed from the agreement, and the remaining provisions shall remain in full force and effect.

10.8. Force Majeure
Neither party will be held liable for failure to perform its obligations under the agreement due to events beyond its control, including but not limited to, natural disasters, pandemics, terrorism, war, labor strikes, or changes in government regulations. The affected party will notify the other party of the force majeure event and resume performance of their obligations as soon as reasonably possible.

  1. OVERDUE AND DEBT REPAYMENT POLICY
    Spotlex World is committed to providing flexible options for clients while ensuring that all services rendered are paid for in a timely manner. This policy outlines our approach to overdue payments, debt repayment, and associated procedures.
    11.1 Overdue Payments
  2. Payments for services are due as specified in the individual service agreement or subscription plan selected by the client.
  3. If payment is not received within 14 calendar days after the due date, the account will be marked as overdue, and the following actions will take place:
    o A reminder notification will be sent to the client via email and SMS.
    o A late fee of 5% of the overdue amount may be applied monthly until the debt is settled.
    11.2 Debt Repayment Policy
  4. Clients with overdue balances will be automatically enrolled in a debt repayment plan based on the current service charges of the overdue period.
  5. Clients agree to authorize Spotlex World to deduct overdue payments directly from their registered debit card or payment method.
  6. The repayment plan will be structured as follows:
    o For debts exceeding 30 days overdue, 50% of the overdue balance will be charged as an upfront repayment, with the remaining balance divided into equal monthly installments, to be repaid over a maximum of three months.
    o Interest of 2% per month may be applied to overdue balances as part of the repayment plan.
    11.3 Debit Card and Recurrent Payment Authorization
  7. By using Spotlex World’s services, clients agree to:
    o Provide valid debit card information during account registration or subscription.
    o Authorize Spotlex World to process automatic deductions for overdue amounts, recurring subscriptions, and service charges.
    o Update their payment details promptly if their registered debit card expires, is lost, or is replaced.
  8. Automatic recurring payments will be initiated as follows:
    o Service charges will be automatically deducted monthly or annually, based on the subscription plan.
    o Any overdue amounts will be deducted alongside the current service charges until the debt is settled.
    11.4 Service Suspension for Overdue Accounts
  9. If a client fails to meet repayment obligations or make any payment within 45 days of the original due date:
    o Spotlex World reserves the right to suspend or terminate access to the subscribed services or management systems.
    o A reactivation fee of 10% of the overdue amount may be applied upon service restoration.
  10. Services will only resume after the outstanding debt and any associated fees are fully paid.
    11.5 Notifications and Communication
  11. Spotlex World will ensure regular communication regarding overdue payments, including:
    o Initial reminders sent within 7 days of the due date.
    o Follow-up notices at 14, 30, and 45 days overdue, detailing the overdue amount, payment deadline, and consequences of non-payment.
  12. Clients can contact Spotlex World’s support team for assistance in negotiating repayment plans if extenuating circumstances prevent timely payment.
    11.6 Legal and Recovery Actions
  13. If payments remain overdue beyond 90 days, Spotlex World reserves the right to:
    o Forward the debt to a collection agency.
    o Pursue legal action to recover outstanding amounts, including any applicable fees and interest.
  14. Any costs incurred by Spotlex World in the recovery of overdue payments will be added to the client’s total balance.
    By using Spotlex World services, clients acknowledge and agree to the terms outlined in this Overdue and Debt Repayment Policy. These terms are designed to ensure fairness and protect the interests of both the client and Spotlex World LTD.
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